Important Notice of Cessation of sQuid Services
Dear Parent/Carer
Important Notice of Cessation of sQuid Services
The school was notified on 3 February that sQuid will stop operating in the UK from the 14 March 2025.
Since that date the school has been working hard to find an alternative suppler for these cashless services.
Here is some key information and actions you should take:
- On 14 March at 16.00 the platform will no longer be able to be used by parents to top-up purses or make purchases.
- The platform will remain open until 30 April for schools and parents to check balances and to download reports.
- Parents will continue to have access after this date.
- For refunds, schools should inform parents to log in as usual, check their sQuid account balance and follow the process to obtain a refund.
- Parents and Carers should note that refunds must be requested before 14 April. After that time charges as set out in the Terms and Conditions may apply.
FAQs for Parents
When and why is sQuid ceasing supply of services in the UK?
We have for some time faced relentless rises in our costs and a reduced demand for our services. With an adverse business climate these factors mean that it is no longer economically viable for us to continue to provide payment services. We will provide payment services as normal up to 14 March 2025.
sQuid’s responsibility to parents?
sQuid has a responsibility to notify parents that their accounts will no longer be in active use for your school after 14 March 2025.
sQuid is responsible for returning any unused money in a parent’s account to the parent, and we will continue to provide a refund service after 14 March 2025 for a period. sQuid’s consumer terms and conditions apply.
What will happen to the parent’s money?
sQuid has a responsibility to notify parents that their accounts will no longer be in active use for your school after 14 March 2025.
sQuid is responsible for returning any unused money in a parent’s account to the parent, and we will continue to provide a refund service after 14 March 2025 for a period. sQuid’s consumer terms and conditions apply.